Behind every call is a story. And someone who truly listens. Meet Swastika Pradhan from Air India’s Customer Experience Team. For her, each message or call isn’t just a query - it’s a person reaching out for reassurance, support, or help in a moment of need. Whether it’s a missed flight, a medical emergency, or a request for extra care, she approaches every interaction with empathy. In those moments, she’s not just answering a question - she’s carrying forward the promise of care that defines Ai

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