AI contact centers are reshaping how healthcare organizations handle patient communication. Here is what the shift means for ...

FCC Chairman Brendan Carr said the commission plans to vote this month on several proposals, including whether offshore call center workers for telecom companies should be required to be “proficient ...

BELOIT, Wis. (WKOW) -- Members of the Beloit community are invited to a community conversation about the possible Beloit data center. This is the first community event about the data center since 27 ...

FIRST ON FOX — The Federal Communications Commission (FCC) will vote on a proposal to improve customer service at call centers by encouraging onshoring and strengthening accountability for certain U.S ...

The head of the Federal Communications Commission is taking aim at foreign-based call centers with a proposed English proficiency requirement for overseas employees and limits on the volume of calls ...

WATERTOWN — While any potential data center development in Watertown may still be decades away, it never hurts to have a conversation about the future. The industry has taken Wisconsin by storm, with ...

Call HR, a new video podcast hosted by Michelle Volberg, CEO of Twill, launches today across YouTube, Spotify, and Apple Podcasts. The show features candid conversations with senior HR and talent ...

Coffee & Conversation: 10 a.m., Mead Community Center, 401 Third St., Mead. Attend a community gathering where locals connect over refreshments, engaging discussions about current events, interesting ...

An increasing number of people are dying of colorectal cancer at a young age, including those as young as 20. Actor James Van Der Beek, who was diagnosed with colorectal cancer in 2023, died at age 48 ...

Anas Sarwar has said he "didn't step back" from his call for the prime minister to quit in a conversation between the two. The Scottish Labour leader called for a change in leadership at Downing ...