The consumer appetite for next-day and same-day order fulfillment can stretch DCs to their limits. DCs with processes and procedures in place to drive efficiency for wave-based batch picking ...

Analyst insight: Retailers are still tweaking their omnichannel strategies to leverage their distribution centers and physical stores in the new e-commerce economy. Inventory optimization across ...

KING OF PRUSSIA, Pa.--(BUSINESS WIRE)--Radial, a bpost group company, the leader in ecommerce solutions, today announced that for another year running, it topped Digital Commerce 360’s annual Leading ...

As customer journeys stretch across apps, devices, and delivery options, the expectation for always-on, always-right ...

Rapid order fulfillment is crucial in making a great impression on customers and building brand loyalty. Big box retailers like Amazon and Walmart have acclimated consumers to fast delivery, but ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Starbucks says it is fueling better customer experience through a ...

In retail — as in so many industries — omni-channel is a baseline customer expectation. Once cutting-edge, now being able to offer consistent, personalized service across in-store, online and mobile ...

Merchants must constantly meet and exceed ever-changing customer expectations. It’s what makes shoppers choose one brand over another. A critical component of delivering on customer expectations is ...

A fulfillment company is a physical location where a third-party logistics provider (3PL) can fulfill orders for eCommerce retailers. Fulfillment companies process, pack, deliver and return customer ...

Shopping used to be an event—smiling greeters, meticulous window displays, perfume-sample sprayers, retail workers with the sole job of helping you pick out and try on clothes. Back in the 1950s, ...