Customers with cloud services can now choose from three tiers of support, some of which will now be provided by AI.

The artificial intelligence (AI) market is expanding rapidly. Enterprise AI spending surged eight-fold in 2024 according to the Menlo Ventures. This year is expected to be a banner year for AI ...

On March 11, Mark Ritson and leaders from BMW, Essity, and Sinch break down what’s driving change in customer engagement, and ...

At its big Sapphire conference back in 2018, SAP launched a new-and-improved customer relationship management (CRM) software suite in an attempt to take on the established market leader, Salesforce.

SAP Customer Experience LIVE 2025 will take place from October 6 - 8, 2025, in Las Vegas. The event will be held at the Venetian Convention & Expo Center and will bring together professionals from ...

Sinch, a business that offers communications platform as a service (CPaaS) integrated with SAP Service Cloud, partnered with Zimele Technologies to help southern African utilities by empowering their ...

SAP unveiled new Business Suite application packages and AI-enhanced updates to supply chain apps at its annual Sapphire user conference. SAP is repackaging its cloud ERP applications to make it ...