NJ Transit filled the vacant customer advocate role Thursday with a French man, Franck Beaumin, who has experience in transit operations worldwide. (Fran Baltzer for New Jersey Monitor/NJ Transit) ...

NJ Transit’s new customer advocate has hit the ground running, riding the system both as a daily train commuter and in his new position to get familiar with the agency, saying he takes his own ...

NJ Transit announces Franck Beaumin as the agency’s Customer Advocate. Also, Thomas J. Tisa joins Patriot Rail Company as the new Chief Commercial Officer (CCO); and Sean Libberton joins STV as Vice ...

The second “We are Listening” event was held Thursday night at the Trenton Transit Station. It was hosted by the new customer advocate Franck Beaumin. Beaumin was hired in October after the position ...

Franck Beaumin has been named the new customer advocate by the NJ Transit Board of Directors to fill a role that has been vacant for years. NJ Transit announced the hiring on Thursday, citing ...

NJ Transit’s new customer advocate, Franck Beaumin, promised a comprehensive review of the agency’s services but stopped short of detailing possible agency reforms while speaking to reporters ...

New Jersey Transit has improved its performance after last year’s “Summer of Hell.” NJ Transit Customer advocate Franck Beaumin led a recent “listening session” at Newark-Penn Station to hear directly ...

NJ Transit customer advocate Franck Beaumin held off on stating possible changes at the agency, saying he is still gathering information. (Fran Baltzer for New Jersey Monitor/NJ Transit) NJ Transit’s ...