WASHINGTON, D.C. U.S. Senator Tammy Duckworth (D-IL) introduced an amendment to the Department of Homeland Security (DHS) ...

Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Earlier this year, I watched a friend try to file for a ...

By shifting from agency silos to citizen needs, Franklin County, Ohio, created a simpler, more intuitive way to access ...

Citizen satisfaction with U.S. federal government services improves 1.0% to reach a 19-year high score of 70.4 (on a scale of 0 to 100), according to the American Customer Satisfaction Index (ACSI ®) ...

Picture a middle school dance. On one side of the gym, governments at all levels — from federal to closer-to-home governments — stand in a huddle. On the other side, citizens cluster together. There’s ...

Today, Citizens Against Government Waste (CAGW) named Minnesota Gov. Tim Walz (D) its January 2026 Porker of the Month for failing to stop billions of dollars in fraud in federally funded social ...

Springfield citizens can get an inside look at how the city operate under a citizen-manager form of government at the 2026 Citizens Government Academy in January. The program, which will start Jan. 20 ...