For years now, we analysts have been fed a steady diet of “UCaaS and CCaaS must come together.” Conceptually, it makes sense, as the communications channels are across both product areas are the same, ...

The telecom giant is working with contact center software provider Talkdesk to add another CCaaS partner to its portfolio as Lumen turns its attention to building out more XaaS offerings for partners ...

Contact centers aren’t new, but the pandemic and modern contact center as a service (CCaaS) providers are redefining them. It’s a highly innovative sector, and organizations of all sizes have ...

Mortgage lender Florius has invested in contact centre as-a-service technology to enhance customers’ experience while simultaneously enabling its agents to adapt to hybrid working. “The customer ...

CCaaS is a highly competitive market with 200-plus global vendors aggressively vying for business. The worldwide availability of third-party public data centers (e.g., Amazon Web Services, Google, ...

AI in CCaaS offers many benefits, from cost savings to improved customer satisfaction. How will this tech reshape the future of contact center operations? As more businesses look to install contact ...

Dublin, June 19, 2025 (GLOBE NEWSWIRE) -- The "Contact Centre-as-a-Service (CCaaS) Market: 2025-2029" report has been added to ResearchAndMarkets.com's offering. The Contact Centre-as-a-Service (CCaaS ...

With the rapid changes that the world is undergoing and the rise in adoption of modern technologies, Contact Centre as a Service (CCaaS) has emerged as a major element for businesses to meet their ...

Avaya has bought one of its technology partners, CTIntegrations, a contact center software development specialist. Contact center generated 60 percent of Avaya’s cloud annual recurring revenue in the ...